The person who needs assistance with their Windows 10 PC must be sitting in front of it - at least initially, in order to grant permission for Quick Assist to connect their PC to the computer controlled by the person who will help them.ģ. Go to Settings > Update & Security > Windows Update and download and install the update.Ģ.
If either of the PCs doesn’t have Quick Assist, you’ll have to update that PC to the latest version of Windows 10. If the Quick Assist app launches on both machines, you’re good to go. (That update came out in 2016, so it’s unlikely that either PC would be using an earlier version.) To make sure, type Quick Assist into the Windows Search box next to the Start menu on your PC, and have the person at the other computer do the same. Both computers need to be running Windows 10 version 1607 or later. For instance, you could use it when you need to help a friend fix his computer, and you don't want to create a TeamViewer account.1. This method is suitable when you don't need frequent remote access to the target computer or device. The Partner ID is a code which allows to anyone using it to connect to that computer or device. How to connect to a computer or device using a Partner IDĪs we've already stated, the computer you are trying to connect must have installed the TeamViewer desktop app, which is able to generate a Partner ID. If the other computer or device you want to connect to is also running the TeamViewer: Remote Control app, you need to use a TeamViewer account and add the target computer to it, because the app doesn't generate a Partner ID. The TeamViewer: Remote Control app allows you to connect to another computer or device using two ways: a Partner ID or a TeamViewer account. You can't connect to a computer or device that doesn't have the TeamViewer service installed and running. You can start a remote connection with devices or computers running the TeamViewer: Remote Control app or the TeamViewer desktop app. TeamViewer: Remote Control, app, Windows Requirements for connecting to another computer or device using the TeamViewer: Remote Control app The TeamViewer: Remote Control app is not installed by default in Windows 10, so you need to find it in the Windows Store and press Get the app button. How to install the TeamViewer: Remote Control app
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